Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Customer Support

Customer Support

Welcome! You can raise a request for Customer Support using the options provided.

Submit a request or incident

Submit a request or report a problem.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"30e46e0b6d1ff8d80e31369cb3dc5b12a7273b34_lout","branding":{"id":"35","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/35","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/35/2","theme":{"headerBGColor":"#790df6","headerLinkColor":"#ffffff","headerLinkHoverColor":"#4a0e8f","headerLinkHoverBGColor":"#4a0e8f","headerBadgeColor":"#4a0e8f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f5d9c69c-2836-4cc6-a7ca-c7e7cbfe61ac/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjkzZjBiMi0wNDc0LTQ2MWUtYmEyMS04Zjc5YzBjNGYyOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY1ZDljNjljLTI4MzYtNGNjNi1hN2NhLWM3ZTdjYmZlNjFhYyI6WyJyZWFkIl19LCJleHAiOjE3ODQxOTc3MzIsIm5iZiI6MTc4NDE5NzEzMn0.v8T8lcMr6GXsEENQZwJRZGeeqqBhrqbZWA9eeCm2Brw&client=2693f0b2-0474-461e-ba21-8f79c0c4f28f&mode=fit","logoId":"f5d9c69c-2836-4cc6-a7ca-c7e7cbfe61ac","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center of Influence360","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center of Influence360","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7e00ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6836c525-1193-41dc-ada3-19f622e08431/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjkzZjBiMi0wNDc0LTQ2MWUtYmEyMS04Zjc5YzBjNGYyOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY4MzZjNTI1LTExOTMtNDFkYy1hZGEzLTE5ZjYyMmUwODQzMSI6WyJyZWFkIl19LCJleHAiOjE3ODQxOTc3MzIsIm5iZiI6MTc4NDE5NzEzMn0.rNxsv_NVJTFco5pinraX01J6DqRZInz7H5lycdRKHwk&client=2693f0b2-0474-461e-ba21-8f79c0c4f28f&height=300&mode=fit","bannerMediaApiFileId":"6836c525-1193-41dc-ada3-19f622e08431","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#0b0624","hasTopBarBeenSplit":true},"portal":{"id":"35","key":"cs","projectId":10265,"serviceDeskId":35,"name":"Customer Support","description":"<p>Welcome! You can raise a request for Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/35","onlyPortal":false,"reqTypes":[{"id":"39","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://influence360.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[35],"key":""},{"id":"41","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://influence360.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[35],"key":""},{"id":"38","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://influence360.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[35],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://influence360.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"General"}],"orderMapping":{"35":[39,38,41]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5f64a932-21fb-3adf-8b72-95fca5cd60d5","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":35,"kbLinkDomainURLs":["https://influence360.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":35,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjkzZjBiMi0wNDc0LTQ2MWUtYmEyMS04Zjc5YzBjNGYyOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTc0OTkzMTQ5MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODQxOTgzMzIsIm5iZiI6MTc4NDE5NzEzMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.3gOT1Dd6Nw4f7xrXFW2QYJ1wPHSpheU4UYC7-9jCbUA","targetCollection":"upload-user-collection-749931490","endpointUrl":"https://api.media.atlassian.com","clientId":"2693f0b2-0474-461e-ba21-8f79c0c4f28f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":38,"projectId":10265,"issueType":{"id":"10103","name":"Submit a request or incident"},"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":10540,"iconUrl":"https://influence360.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/35/create/38","requestValidateBaseUrl":"/servicedesk/customer/portal/35/validate/38","calendarParams":{"firstDay":0,"date":"2026-07-16T12:18:52+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5f64a932-21fb-3adf-8b72-95fca5cd60d5","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":35,"kbLinkDomainURLs":["https://influence360.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjkzZjBiMi0wNDc0LTQ2MWUtYmEyMS04Zjc5YzBjNGYyOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTc0OTkzMTQ5MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODQxOTgzMzIsIm5iZiI6MTc4NDE5NzEzMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.3gOT1Dd6Nw4f7xrXFW2QYJ1wPHSpheU4UYC7-9jCbUA","targetCollection":"upload-user-collection-749931490","endpointUrl":"https://api.media.atlassian.com","clientId":"2693f0b2-0474-461e-ba21-8f79c0c4f28f","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=influence360","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"30e46e0b6d1ff8d80e31369cb3dc5b12a7273b34_lout","baseUrl":"https://influence360.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://influence360.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2693f0b2-0474-461e-ba21-8f79c0c4f28f","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6a55131107cf4e6594fd6838949b13b5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://influence360.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}